Job Description

Experience with Pharmaceutical Company is MUST. CANDIDATE SHOULD BE AWARE ABOUT GxP MACHINE REGULATIONS Role & responsibilities : User Support Services technician(s) that are fluent in English and Gujarati. Coordinate with the Service Desk and other necessary entities, including third parties and client support organizations, to provide the technical support services. Basic troubleshooting of LAN, WAN & WLAN Level 1 management of voice and data cabling / services Routine checkup of Server room facilities and common services like meeting rooms, VC rooms and conferencing facilities. Lifecycle replacements and PC imaging. Assets management, reconciliation and disposal coordination. Meeting / event facility preparation. Employee onboarding and offboarding process. Monthly reporting to IT Service Management and governance. Coordinate with End User or other site staff to schedule technical support at client locations in response to an escalated Incident or Service Request. Troubleshoot, diagnose, and resolve Incidents for devices and software, including removing and repairing physically broken or inoperable devices. Provide retained Hard Disk Drive or data on disk, as per clients legal requirements, upon request by security or legal.. Provide hard disk retention, storage and retrieval for any End User system as per clients legal requirements. Preferred candidate profile : Ready to work on payroll of VertX Solution. Must have experience working with Pharma company. Fluent in English & Gujarati Language Must be based at Mehsana/Visnagar/Surendranagar/Ahmedabad or Ready to Relocate to this location. Willingness to work in Rotational Shifts (24*7) Perks and benefits: Exposure to work at Leading Pharma Company's plant. Competitive Salary Night Shift allowance. Note : No Cab/Food/Housing allowance, 6 Days working Thanks & Regards, Gaurang Prajapati Contact : +91 8849187237