IT Support Engineer, Associate (Data and Reporting)

1 - 5 years

0 Lacs

Posted:2 weeks ago| Platform: Shine logo

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Work Mode

On-site

Job Type

Full Time

Job Description

As an Application Support Specialist at Infor, you will be responsible for maintaining clear, concise, and timely communications with affected parties during the investigation and resolution of any individual or system-wide outage. Your key responsibilities will include: - Tracking and monitoring application issues through the centralized ticketing system. - Responding to incidents, recording incident activity, and solving problems. - Working independently utilizing all available support material and tools to successfully resolve problems or refer to appropriate escalation process. - Performing user administration to internal applications. - Managing workload effectively and providing accurate accounting of work and time allocation. - Maintaining and creating documentation around technical troubleshooting and best practices to improve self-reliance and reduce dependency on the availability of development or external team resources. - Providing input regarding methods to increase operational efficiencies and technical product improvements. - Becoming an internal expert on supporting Infor software and other enterprise products. Infor is a global leader in business cloud software products for companies in industry-specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. Join a global community of bold thinkers and innovators at Infor, where your expertise shapes industries, unlocks opportunities, and creates real-world impact for billions of people. Your role goes beyond solving problems; you are helping to build what's next. At Infor, the environment is founded on a business philosophy called Principle Based Management (PBM) and eight Guiding Principles, including integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, and self-actualization. The culture at Infor is committed to fostering innovation, improvement, and transformation while creating long-term value for clients and supporters and fulfillment for employees. Please visit www.infor.com for more information about Infor and its products. Note: Any additional details about the company provided in the job description have been omitted for brevity.,

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Infor logo
Infor

Software Development

New York NY

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