Job Description

Please Find The Job Description For IT Support Analyst Job Location: DGS, Kharadi, Pune Work mode: 5 days work from office Job Description Key responsibilities: Provides an interface between the business and technology, monitoring customer engagement channels and responding within set targets Provides customer with an exceptional experience Adheres to standard processes to ensure contacts are accurately prioritised, recorded, assigned, updated and resolved within service targets Builds technical knowledge and ensures it is effectively applied to support the business with a wide range of foundational, occasionally complex, requests Applies effective and timely escalation Skills: customer service,technical support,time management,problem solving,escalation,customer engagement,communication,technology Show more Show less