IT Support Analyst

Responsibilities

• Provide first-line technical support to end-users via phone, email, and Zendesk.
• Troubleshoot and resolve hardware, software, and network-related issues promptly.
• Log and track support tickets, ensuring timely resolution and excellent communication with end-users (Zendesk).
• Collaborate with the team to escalate and resolve complex technical problems.
• Assist with software installations, updates, and configurations.
• Maintain and update documentation related to IT procedures.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Experience with Microsoft Office is a plus.
• Strong passion for technology and a desire to continuously learn and grow.
• Ability to work independently and as part of a team.
• Good time management skills and the ability to multitask.
• Problem-solving mindset and a proactive approach to challenges.
• Eagerness to take on additional responsibilities and learn new skills.
• AWS Cloud experience is a plus