IT Service Management Representative

Job Description

Project Role : IT Service Management Representative Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills : Infrastructure Service Management Good to have skills : Critical Incident Management Minimum 2 year(s) of experience is required Educational Qualification : 15 years or above in education qualification is required Summary :As an IT Service Management Representative, you will be responsible for managing the delivery of IT production systems and services. Your typical day will involve supporting the infrastructure service management lifecycle, ensuring client satisfaction, and managing risk to services. You will also provide operational support, ensuring production systems and devices are online and available. Roles & Responsibilities: Lead the delivery of IT production systems and services, ensuring client satisfaction and management of risk to services. Support the infrastructure service management lifecycle, including incident, problem, change, and release management. Provide operational support, ensuring production systems and devices are online and available. Collaborate with cross-functional teams to ensure the successful delivery of IT services. Professional & Technical Skills: Must To Have Skills:Proficiency in Infrastructure Service Management. Good To Have Skills:Experience in Critical Incident Management. Strong understanding of IT service management principles and best practices. Experience in incident, problem, change, and release management. Knowledge of ITIL framework and its application in IT service management. Experience in managing IT production systems and services. Additional Information: The candidate should have a minimum of 2 years of experience in Infrastructure Service Management. The ideal candidate will possess a strong educational background in information technology or a related field, along with a proven track record of delivering impactful IT solutions. This position is based at our Noida office. Qualification 15 years or above in education qualification is required