IT Service Desk SME

Teleperformance (TP)

2 - 7 years

6 - 10 Lacs

hyderabad gurugram

Posted:3 hours ago| Platform:

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Skills Required

crm troubleshooting technical support infrastructure

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a skilled IT Service Desk SME to join our team in Bengaluru. The ideal candidate will have 2-7 years of experience providing technical support and troubleshooting hardware and software issues.

Roles and Responsibility

Responds to and diagnoses problems through user discussions, including troubleshooting, fault rectification, and problem escalation.
Provides effective and timely resolution of users' problems, queries, or complaints.
Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure.
Manages and oversees the implementation of short-term activities within the team.
Delivers professional responsibilities focusing on excellence and typically manages a team of Individual Contributor co-workers.
Executes specialized projects and activities according to set principles.

Job Requirements

Comprehensive knowledge of the specific discipline or broader area is required.
Ability to generate and initiate own workload without instructions or guidelines.
Professional expertise and responsibility for end-product quality are expected.
Decisions are operational in nature within a defined scope.
A strong understanding of CRM/IT Enabled Services/BPO industry practices and standards is necessary.
Excellent communication and problem-solving skills are essential.

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