IT Service Desk SME

Teleperformance (TP)

2 - 7 years

6 - 10 Lacs

hyderabad gurugram

Posted:2 days ago| Platform:

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Skills Required

it service desk management customer experience management technical support troubleshooting it infrastructure communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibility

Responds to and diagnoses problems through user discussions, troubleshooting, fault rectification, and problem escalation.
Provides effective and timely resolution of users' problems, queries, or complaints.
Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure.
Manages and oversees the implementation of short-term activities within the team.
Executes specialized projects and activities according to set principles.
Supervises work of less experienced professionals, providing professional expertise and taking responsibility for the end-product.

Job Requirements

Comprehensive knowledge of the specific discipline or broader area is required.
Ability to generate and initiate own workload without instructions or guidelines.
Professional responsibilities focusing on excellence are expected.
Typically manages a team of Individual Contributor co-workers.
Operational decisions are made within a defined scope.
A strong understanding of customer experience management and excellent communication skills are essential.

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