IT Service Desk Analyst

As a Technical Support Specialist at UST, your role involves demonstrating strong interpersonal and communication skills to effectively interact with various teams and customers. You will be required to exhibit excellent written and verbal communication skills, including email etiquette. An analytical mindset is necessary to understand and address customer issues while focusing on the bigger picture. Following Standard Operating Procedures (SOPs) and ensuring timely escalation of issues within defined Service Level Agreements (SLAs) is crucial. Key Responsibilities: - Utilize basic network commands to troubleshoot desktop and laptop connectivity issues. - Proficient in operating system commands and utilities, with a basic understanding of virtualization and server/client OS installations. - Provide support for tasks such as OS installation, user-level commands, and local user/group management. - Assist with software installations and basic patch management tasks. - Monitor enterprise storage and backup solutions to ensure optimal performance. - Proficient in storage and backup monitoring and resolution. - Utilize ticketing tools for issue tracking and resolution. - Modify or create queries to meet business requirements. - Possess data modeling skills and understand the differences between OLTP and Data Warehouse applications. - Knowledge of storage hardware and management techniques used in managing storage. - Optimize tables to minimize space usage and improve efficiency. - Handle end-user calls and manage ticketing tools to resolve issues promptly. - Manage Active Directory (AD) and Antivirus software to ensure security and compliance. - Demonstrate strong troubleshooting skills to resolve technical issues efficiently. Qualifications Required: - Technical Support experience - Proficiency in Service Desk operations - Familiarity with Active Directory About UST: UST is a global digital transformation solutions provider that partners with clients from design to operation, embedding innovation and agility into their organizations. With over 30,000 employees in 30 countries, UST aims to make a real impact through transformation, touching billions of lives in the process.,