IT Security Pre-Sales Support Specialist

Job Description

Job Purpose The primary responsibility of this role is to handle all IT security-related queries within the IT department, specifically focusing on pre-sales and ongoing customer engagement. This role will act as the subject matter expert for security and technology questions, consolidating IT security expertise within the IT team. About Group Technology Group Technology plays a pivotal role in aligning the organization with its strategic objectives and enhancing shareholder value. Group Technology is responsible for establishing unified standards and governance practices throughout the company. Additionally, we oversee the development and maintenance of core applications essential for the seamless operation of various functions across the organization. We are committed to driving and executing future roadmaps that are in line with the overall strategic direction of RWS. With a global reach, Group Technology provides support services to over 7500 end users worldwide. We take pride in managing the information security operation and safeguarding all our assets. Our core functions encompass Enterprise & Technical Architecture, Network & Voice, Infrastructure, Service Delivery, Service Operations, Data & Analytics, Security & Quality Compliance, Transformation, Application Development, Enterprise Platforms, With a dedicated team of over 500 staff, Group Technology ensures a strong presence across all regions, enabling efficient and effective support to our global operations. Job Overview Key Responsibilities Act as the central point of contact for all IT security-related queries within the IT department, particularly for pre-sales and customer engagement activities. Handle customer security requests, including RFP/RFI responses, security questionnaires, contractual reviews, and post-sale security assessments and audit questionnaires, specifically addressing IT department-related aspects. All requests will be assigned by the Security Sales Support team. Establish and maintain a central repository of IT security-related information and evidences, condensing this information into a client-facing format. Utilize existing knowledge bases and evidence to respond to queries, reaching out to other IT SMEs to fill knowledge gaps and update the central repository. Determine which IT specialists are needed for additional input and coordinate with them to manage and collate responses, ensuring timely delivery to customers. Manage escalations and gaps in client expectations regarding IT compliance, working with stakeholders to keep customers updated on mitigation efforts. Support weekly customer engagement meetings. Provide regular reports on IT security engagement activities. Work closely with the IT team, security team, legal team, and sales teams. Demonstrate an understanding of security concepts through practical examples and real-world scenarios. Experience in evaluating security solutions and conducting security reviews based on the specific business needs and risk profiles of both potential and existing customers. Skills & Experience Minimum 5 years of experience into IT Security. Strong interest and previous work experience in IT and Information Security. Previous experience in a pre-sales role is advantageous. Highly organized and methodical, with the ability to follow and enhance structured processes. Excellent relationship-building skills, with the ability to be politely assertive when required. University degree and high proficiency in English. Knowledge of security frameworks such as ISO 27001, NIST, and HITRUST.