IT Operations Associate (Bangalore)

Job Description

Job Description – Product Operations MALE CANDIDATE REQUIRED Position: - Executive (Full time-Permanent position) Experience : - Fresher/ 1 year of work experience in IT would be an added advantage Qualification: - BTech/BCA Location: - Bangalore, Bellandur Salary: - 16.6K in-hand, 22K CTC Technical Skills: - Advanced Excel (Must know) , SQL, Python, Troubleshooting skills About the role:- We are looking for individuals who are passionate about driving the customer experience and bring issues to the closure by working with different in-house tech/product & Business teams. The team member would be having the responsibility of taking care of product operations on a day-to-day basis. Roles & Responsibilities ● To work on the tickets reported, provide solutions and work for a quicker resolution . Diagnosing, troubleshooting and fixing production software issues ● Maintain on-going record of problem analysis and resolution activity in an on-call tracking system. Post issue is resolved, follow up with the POC for RCA and share the same with the wider audience. ● Do an issue trend analysis (issues reported) also to share a weekly/monthly summary on the top issues reported /health check for the different teams. ● To work with product and engineering team and share the analysis of the bugs/tech issues reported by customer/internal teams and influence the product team to add that in their OKRs. ● To do a daily testing of Pre prod and prod user flow testing on any product key launches, alpha/beta releases and identify content issues across android, iOS, M site and desktop and drive closure on all issues witnessed by chasing appropriate action owners across multiple blocks within FK ● Work with different lines of business/Tech team/Product team to problem solve, measure and track suitable metrics also product feature development lifecycle for efficiency and effectiveness ● Technical abilities with experience working on App interface and UI designing Contact details: - HR AYANTIKA MANDAL (8016468263) ayantika.mandal@netscribes.com Job Types: Full-time, Permanent, Fresher Pay: ₹200,000.00 - ₹264,000.00 per year Benefits: Health insurance Leave encashment Life insurance Provident Fund Shift: Day shift Fixed shift Work Days: Monday to Friday Ability to commute/relocate: Bellandur, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): What is your curent location? Are you an immediate joiner? Education: Bachelor's (Required) Language: & write English? (Required) Willingness to travel: 100% (Required) Work Location: In person