IT Manager

Job Description

Role & responsibilities Lead and mentor a team of IT professionals responsible for infrastructure management, including service delivery, Cisco network support, cloud infrastructure, and endpoint management. Design, implement, and optimize Cisco network environments (routers, switches, firewalls, and wireless technologies) to ensure reliability, performance, and scalability. Manage cloud infrastructure services, including AWS, and Azure Cloud, ensuring they align with business needs and are secure, cost-effective, and scalable. Ensure the performance, security, and availability of IT services such as email, file sharing, collaboration platforms, and other business-critical systems. Manage network security and implement policies for firewalls, VPNs, IDS/IPS, and other protective measures for both on-premises and cloud environments. Lead the design and implementation of disaster recovery plans, data backups, and business continuity strategies for all infrastructure components. Monitor, troubleshoot, and optimize network and cloud infrastructure performance to ensure high availability and minimal downtime. Collaborate with cross-functional teams and stakeholders to ensure infrastructure solutions meet the evolving needs of the business. Ensure compliance with IT security standards and best practices across all infrastructure areas. Provide incident management and resolution for infrastructure issues, leading root cause analysis and preventive measures. Stay up to date with industry trends, emerging technologies, and best practices to continuously improve IT infrastructure capabilities. Develop and enforce infrastructure standards, procedures, and policies, ensuring adherence to service level agreements (SLAs). Requirements: Strong knowledge of Cisco networking technologies (routers, switches, firewalls, wireless) and network protocols (TCP/IP, DNS, DHCP, etc.). Hands-on experience with cloud platforms (AWS, Azure, Google Cloud, etc.), including architecture, security, and service management. Experience with endpoint management tools (e.g., SCCM, Intune) and endpoint security practices. Proven experience in IT service management, including ITIL or other frameworks. Strong understanding of IT security concepts and technologies, including network security, data protection, and compliance. Expertise in network troubleshooting, performance optimization, and security policy enforcement. Experience with disaster recovery planning, backup systems, and high availability solutions.