IT Infrastructure support

IT Infra Support Engineer

Experience: 2–4 Years
Location: Madurai (On-site)
Type: Full Time
Company: OptiSol Business Solutions

Role Overview

We are hiring an IT Infra Support Engineer with strong communication skills to provide L1 support, manage system operations, and ensure smooth IT infrastructure performance across the organization.

Key Responsibilities

• Provide first-level support for hardware, software, and network issues (phone/email/in-person).
• Install, configure, and troubleshoot Windows, Mac, and Linux systems.
• Manage Active Directory user accounts, access controls, and password resets.
• Handle software installations, updates, and license compliance.
• Use Zoho/ManageEngine for remote support, patch management, and device controls.
• Support basic network troubleshooting (switches, routers, firewall rules).
• Work with Microsoft Mail Server and related tools.
• Implement BitLocker encryption and follow IT security policies.
• Maintain documentation and collaborate with teams for issue resolution.

Required Skills

• 2–4 years in IT Support / System Administration.
• Strong OS knowledge (Windows, Mac, Linux).
• Basic network understanding (Switch/Router/Firewall).
• Experience in AD, patching, encryption, and helpdesk tools.
• Excellent communication & problem-solving skills.

Why OptiSol?

• Supportive, collaborative culture
• Learning & certification opportunities
• Modern IT tools & processes
• Competitive pay & growth opportunities

Join our IT team in Madurai and grow with OptiSol!

Job Types: Full-time, Permanent

Pay: ₹10,280.92 - ₹20,000.00 per month

Benefits:

• Paid sick time
• Provident Fund

Work Location: In person