IT Infrastructure Manager

• Over a decade of hands-on experience in IT infrastructure, demonstrating deep technical and managerial capabilities.
• Successfully led IT teams and handled operational escalations, consistently meeting stringent SLAsincluding those tied to financial penalties.
• Strong background in designing support processes and procedures to fulfil contractual commitments with clients.
• Proficient in cloud platforms and system technologies including OCI, AWS, Linux, LAN/WAN, load balancers, secure VPNs, and disaster recovery planning and execution.
• Skilled in deploying, configuring, and maintaining infrastructure components across all system layers.

Technical Expertise

• L3 support experience with day-to-day operations and runtime system management.
• Advanced knowledge of Active Directory, Group Policy, DNS, DHCP, print servers, ADFS, and terminal services.
• Administered IIS, FTP, and SMTP services.
• Managed patch deployment tools like WSUS and SCCM.
• Ensured optimal performance, reliability, and availability across systems.
• Expertise in antivirus platforms and vulnerability remediation.
• Provided robust support across both build and run phases of projects.
• Hardened servers against threats and supported data backup and recovery strategies.
• Familiar with data replication and migration methodologies.
• Automated operational workflows using PowerShell and batch scripts.
• Oversaw change management and regularly updated stakeholders with progress reports.
• Swiftly addressed incidents, investigated root causes, and resolved issues efficiently.

Soft Skills & Collaboration

• Strong communication abilities—both written and verbal.
• Effective contributor in collaborative, team-centric environments.
• Able to combine analytical thinking with creativity to troubleshoot and innovate.

Roles and Responsibilities

• Define and implement IT infrastructure strategies, ensuring alignment with organizational goals.
• Lead and mentor a team of IT professionals, fostering a culture of continuous improvement.
• Oversee the design, deployment, and maintenance of scalable and secure IT systems.
• Collaborate with cross-functional teams to ensure seamless integration of infrastructure solutions.
• Monitor and optimize system performance, identifying and addressing potential bottlenecks.
• Develop and enforce IT policies, standards, and best practices.
• Manage vendor relationships and negotiate contracts to ensure cost-effective solutions.
• Stay updated on emerging technologies and assess their potential impact on the organization.
• Ensure compliance with regulatory requirements and industry standards.
• Drive disaster recovery planning and business continuity initiatives.