IT HW-NW engineer

Job Description

Role Summary: The IT Hardware & Network Engineer will be responsible for providing hands-on support for computer hardware, software, and network troubleshooting at the site. This includes diagnosing issues, configuring equipment, performing installations, and maintaining system functionality with a focus on user support and customer satisfaction. Key Responsibilities: Provide hands-on support for Windows 10 & 11 systems and MS Office products (Word, Excel, PowerPoint) Troubleshoot computer hardware issues including no power, no post, no display, ports, drivers, firmware, BIOS, CMOS, RAM, and hard drives Perform basic configuration and installation of printers and peripherals Address user tickets related to hardware, software, and network problems Conduct remote troubleshooting and guide users through issue resolution Record and track technical issues and solutions using a ticketing system Escalate unresolved issues to the next level of support personnel as required Follow up with users to ensure full functionality and satisfaction Basic networking tasks including cable color coding (Peer-to-Peer & Straight), crimping , and switch configurations Basic knowledge of firewall configuration and rule creation Familiarity with network security practices and antivirus programs Customer-oriented approach with excellent problem-solving and multitasking skills Required Qualifications: Diploma / Graduate in IT / Computer Science / Electronics or related field Additional certifications in hardware, networking, or security preferred Experience & Industry Background: Prior experience in IT support, desktop engineering, or network troubleshooting Working knowledge of hardware diagnostics, MS Office, and basic networking concepts Experience with tracking systems and ticket management tools Skills & Competencies: Strong understanding of computer hardware troubleshooting and peripheral configurations Basic networking skills , including cable management and switch handling Ability to configure firewall rules and basic printer setups Effective communication and customer service skills Problem-solving mindset and attention to detail Ability to multitask and manage priorities in a dynamic environment Why Join Us: Magicrete is a leader in innovative building materials with a commitment to operational excellence and digital infrastructure. Join our IT team and contribute to maintaining seamless operations across our facilities while growing your skills in a supportive and challenging environment. Learn more at: www.magicrete.in Application Process: Interested candidates may send their resume to pratiksha.bhatia@magicrete.in with the subject line: Application for IT HW-NW Engineer – Jhajjar-Goregaon Contact - 8130895140 Job Type: Full-time Pay: ₹30,000.00 - ₹44,387.30 per month Shift: Day shift Work Location: In person