Job Description

About the company: Stanza Living is a Series-D funded organization providing fully managed co-living and student housing spaces. We are India's fastest moving technology start-up in the co-living spaces. Founded by alumni of IIM - Ahmedabad, Anindya Dutta and Sandeep Dalmia, we are currently present in 25+ cities and expanding to more geographies. We are at a team size of 2700+, with an inventory count of 75k + beds. Our biggest USP for a resident comes from a vibrant resident community, omni channel platform, top notch services such as hygienic, multi cuisine and healthy food, furnished rooms with beautiful interiors, daily housekeeping, seamless internet facilities, hitech security and much more. For more details, please visit our website: https://www.stanzaliving.com. Roles & Responsibilities Develop innovative network troubleshooting methods that reduce downtime and lower repair costs Work closely with departmental managers to determine the maintenance and growth needs of the network Troubleshooting - Both Windows & Mac Monitor changing network technology and deliver a technology update to the executive team each quarter Assessing the technical needs of staff or clients Establishing and maintaining strong relationships across teams and with staff/clients Measure service satisfaction levels Managing and upholding the troubleshooting escalation process Managing hardware and software Resolving system and application issues Assisting with IT equipment sourcing and budgeting Occasionally working with third parties to rectify issues Identifying gaps in the support process and amending it accordingly An IT support manager should have some or all of the following personal characteristics: Good problem-solving skills Excellent communication skills, both written and verbal Critical thinking Patience Ability to work well under pressure Good interpersonal skills