IT Desktop Support (Senior Coordinator)

Job Description

Specific responsibilities include, but are not limited to: IT support includes Laptops/Macbooks/AV systems/Printers/iPhone/Server room Good technical knowledge in troubleshooting Windows systems, knowledge of Macbooks will be a plus Experience working and managing tickets in ticketing tool ServiceNow Proficiency with shoulder tap, voice, e-mail and chat support Hands-On experience providing in person and remote support to users Co-ordinate with vendors for support and services Should be available for IT support, IT change and Maintenance whenever the situation arises What are we looking for Strong communication skills: Good written and verbal communications Teamwork: Excellent interpersonal skills and the ability to interact with individuals across levels Clear results orientation: Resourcefulness with strong problem-solving skills. Others: Excellent time management skills and understanding of the urgency of matters related to the task. Preferred Qualifications Experience Degree/Post Graduate in Engineering. Level of experience: 4+ years in IT Desktop support role, but not a constraint for the right candidate