IT Asset Management

Job Description

Role Team Lead Operations & Steering Specialist About the UNIT/ Unit Overview Cross Functional and Emerging Technologies Location Chennai /Bangalore Experience: 8-10 years Number of openings 1 What awaits you/ Job Profile Tracking, Monitoring and reporting of IT - Assets (EUC s, DCS (Servers, Storage etc. ), GNS (Network) devices, Application etc. ). via Service Now, BMC ADDM, SCCM & Air watch Identify and coordinate undocumented IT Assets with respective Stakeholders Maintain CMDB dashboard (Completeness, Correctness & Compliance etc. ) Schedule CMDB reports / CMDB Data Certification Host CMDB governance meetings with data owners. Co-ordinate with data providers and data owners to bridge any gaps. Educate end users regarding CMDB and its use cases. Lookout for Continuous Service improvement initiatives. Continuous monitoring of for IT Asset Management (Hardware, Software, Cloud) across enterprise and driving/enabling compliance by following the processes/escalation model defined by the organization Extract meaningful data from an analytics tool to build a use case for presentation Create and demonstrate meaningful and understandable data for end users to drive them towards compliance Build and develop the project team to ensure maximum performance, by providing purpose, direction, and motivation Managing and prioritizing product backlog by working closely with the Bridge Head Drive the enterprise towards compliance with excellent and impactful communication Empathizing with end users to understand the problem statement and resolve conflicts Proficiency in using agile project management tools and software, such as [JIRA, Confluence, SharePoint] Proactively formulating solutions to business and end user problems Creating in-depth reports and presentations on a business s processes Organize, host workshops and end user presentations Working closely with key customers to keep them updated on process changes designed to improve service Establishing communication networks with other consultants and stakeholders Studying new and potential trends within an industry Discovering new opportunities and improvement area for the application Meeting with assigned clients when needed and perform an initial assessment of a problematic situation Train users on Enterprise Asset Management topics when required Revise existing systems and suggest improvements along with the Enterprise architects Create and publish reports periodically on IT Asset Management Governance What should you bring along Minimum 12+ years of experience in IT with a minimum of 6 years experience in Hardware and Software Asset Management processes and compliance Experience in Tracking, Monitoring and reporting of IT - Assets (EUC s, DCS (Servers, Storage etc. ), GNS (Network) devices, Application etc. ). via Service Now, BMC ADDM, SCCM & Air watch Experience in stakeholder management to coordinate compliance of undocumented IT Assets Capability to maintain CMDB dashboard (Completeness, Correctness & Compliance etc. ) Capability to report asset information via ServiceNow/CMDB reports / CMDB Data Certification Lookout for Continuous Service improvement initiatives. Continuous monitoring of for IT Asset Management (Hardware, Software, Cloud) across enterprise and driving/enabling compliance by following the processes/escalation model defined by the organization Expertise in Data Processing, Data Extraction, and reporting related to Software/ hardware Asset Management. Foundation level expertise with application development for building mini prototypes if required for end user presentation. Excellent communication skills, preferably prior international experience or working directly with international clients Experience working with Agile Ecosystem Principles, timeboxing, roles and ceremonies Proficiency in using agile project management tools and software, such as [JIRA, Confluence, SharePoint]. Strong experience working in a continuous integration driven environment with proven track record of progressive thinking and continuous improvement. Must have technical skill IT asset management, Hardware and software Good to have Technical skills