IT Analyst

Job Description

EXPERIENCE: Candidate with 6 months to 1 year IT experience of back-office support / Network Support Engineer will be preferred. ROLES AND RESPONSIBILITIES: Candidate should have hands on experience with IT back-office support Must follow documented steps to resolve the issue or escalate back to Lead Have experience in working in shifts for IT back-office support work. Monitor performance and ensure system availability and reliability Monitor system resource utilization, trending, and capacity planning Provide Level-2/3 support and troubleshooting to resolve issues Performing network maintenance and system upgrades Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure Select and implement security tools, policies, and procedures in conjunction with the companys security team Day to day documentation of configuration made on various devices Prompt communication with users, service providers, and internal team members WORKING HOURS: • Due to the nature of the work, you may be expected to work shifts or be on call and it may be necessary to work extra hours to finish a job. • Rotational shift of 9 hours. Timing - 8 AM to 5 PM, 4 PM to 12 AM and 12 AM to 9 AM.