IT Administrator - M365 Support Engineer

You will be responsible for providing ITSM support to the business and customers. Your role will involve creating and maintaining documentation and operational procedures. Additionally, you will be expected to provide complete back-end support, troubleshooting, system integrations, upgrades, administration, and maintenance of the internal ITSM tool with a focus on user experience and productivity. Key Responsibilities: - Application knowledge of M365 standard apps including M365 administrator, M365 Access Packages, M365 Office Macros & Add-Ins, Planner & To Do, One Note, Whiteboard, Forms, Workday Teams App - Application knowledge of MS Teams - Application knowledge of OneDrive - Deployment of infrastructure improvements on client environments - Assisting in maintaining and deploying other client applications and environments - Leading initiatives for researching and deploying new applications - Coordinating various IT staff and operations - Assisting in managing support services and related deliverables - Working with end-users and vendors to support applications and environments - Working with client stakeholders on strategy and vision - Supporting client initiatives remotely and on premise Qualifications Required: - In-depth knowledge of M365 related services and experience is a must - Proof point experience is a plus - Expert understanding of Microsoft Exchange Online - Experience with Microsoft Teams - Solid understanding of ITIL/ITSM best practices - Experience with email archiving/retention solutions a plus - Ability to work independently and as part of a team - Certifications in the field are a plus - Strong analytical and problem-solving skills with attention to detail - Firm knowledge of technical details of SMTP/email in general to analyze email headers - Expert regarding the operation of Outlook & Exchange from a user's perspective - Firm grasp of phishing techniques and email-based attack patterns - Ability to prioritize workload and consistently meet deadlines - Strong organizational skills Preferable Skills: - Relevant professional certifications, such as MS 500, MS 700 certifications (Nice to have),