Job Description

Job Title: IT & Admin Specialist About WebBee Global: At WebBee Global, we specialize in providing top-line solutions for eCommerce merchants to help drive online business success. With comprehensive integrations for platforms like Amazon, Shopify, Big Commerce, WooCommerce, and NetSuite, we ensure seamless operations for our clients. E-commerce Integration Solution Provider for NetSuite Integration, Amazon MCF Integration, EDI Integration. About Co-Founders: Abhishek Jain (Co-Founder & Director), a postgraduate from the University of Northampton, England spearheads WebBee Global's solutions for scaling eCommerce merchants. With two decades of exposures in the area of application development, integrations and customization, he started WebBee Global in 2005. Himani Jain (Co-Founder & Director) is passionate about building a culture that fosters collaborations, creativity, and growth. She's also the Marketing Head of the company who's committed ensure the security of every individual associated with the organization in order to deliver top-quality software solutions that helps eCommerce businesses scale. Job Summary : We are seeking a detail-oriented and proactive IT & Office Administrator to oversee our IT infrastructure and manage office operations. This role involves maintaining IT systems, providing user support, ensuring office efficiency, and coordinating administrative tasks. The ideal candidate should be tech-savvy, organized, and capable of multitasking in a fast-paced environment. Key Responsibilities : IT & Administration 1. Ensure the smooth operation of servers, including configuration, maintenance and troubleshooting. Conduct troubleshooting for laptops, networked printers, and software issues 2. Configure, maintain, and monitor firewalls to ensure network security and prevent unauthorized access. 3. Provide technical support for internal staff and assist with resolving technical issues, both hardware and software-related. 4. Perform system upgrades, patches, and routine maintenance to ensure all IT systems are up to date and secure. 5. Prepare and configure PC setups for new employees, ensuring that all hardware is functioning correctly and is ready for use. 6. Maintain and manage laptops, including regular updates and repairs, to ensure optimal performance and longevity of devices. 7. Keep meticulous records of laptop issuance and returns, managing the inventory effectively. 8. Conduct troubleshooting for laptops, networked printers, and software issues, including resolving Microsoft licensing, Outlook email errors, and OneDrive issues. 9. Manage VPN connections, including keeping records and resolving connectivity or intranet-related issues. 10. Handle incoming and outgoing correspondence, including emails, calls, and mail. 11. Respond to and resolve monitoring alerts for servers, network equipment, backup systems, and anti-virus software. 12. Maintain office security, visitor management, and employee access systems. 13. Manage Exchange user mailboxes including setup, maintenance, and troubleshooting. Oversee daily office operations to ensure a smooth and efficient work environment. 14. Manage office supplies, vendor relations, and facility maintenance and assist in organizing company events, meetings, and conferences. Required Skills & Qualifications: 1. Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field. 2. 3-5 years of experience in IT support and office administration. 3. Strong understanding of IT systems, networking, and troubleshooting. 4. Proficiency in Microsoft Office Suite, Google Workspace, and IT support tools. 5. Strong problem-solving ability with attention to detail.