IT Admin Experienced

As an IT Admin with 4-10 years of experience, your role involves addressing user tickets related to hardware, software, and networking issues. You will assist customers in installing applications and peripherals, provide IT networks and technical services, and offer guidance to users on issue resolution. Additionally, you will customize desktop applications, advise on upgrades, maintain job ticket logs, and escalate unresolved issues. Your responsibilities also include ensuring client systems" functionality, creating technical reports, and staying updated on computing technology advancements. Key Responsibilities: - Address user tickets for hardware, software, and networking issues. - Assist in installing applications and computer peripherals. - Provide IT networks and technical services to both internal and external users. - Guide users through issue resolution steps. - Customize desktop applications based on user and client requirements. - Advise on software and hardware upgrades. - Maintain job ticket logs and perform maintenance tasks. - Escalate unresolved issues to the next level of support. - Ensure client systems are operational. - Create technical reports and manuals. - Stay informed about the latest computing technology advancements. Qualifications Required: - 4-10 years of experience in IT administration. - Proficiency in addressing hardware, software, and networking issues. - Strong communication skills to guide users through issue resolution. - Ability to customize desktop applications and provide technical services. - Experience in maintaining job ticket logs and escalating unresolved issues. - Knowledge of software and hardware upgrades. - Familiarity with creating technical reports and staying updated on computing technology. The company also offers additional benefits and perks including: - Pick up and drop facility within a 15 km radius. - Medical and accidental insurance coverage. - Rewards and recognition programs on a monthly and annual basis.,