IS Global Delivery Manager (Workplace, network & Service desk)

This Position reports to:

Are you ready to lead the transformation of workplace technology across a global enterprise? Join us in shaping the future of digital employee experience for over 7500 users in 50 countries. As IS Global End User Workplace Lead, you will drive innovation, security, and service excellence across our Robotics business, ensuring seamless collaboration and productivity worldwide.

Your responsibilities:

In this role, you will define and execute a modern workplace strategy that balances user experience with compliance and security. You will lead a global team responsible for endpoint management, collaboration platforms, telephony, identity services, and PKI. Working closely with senior management, R&D, digital teams, and key business stakeholders, you will ensure the delivery of robust and scalable infrastructure solutions.

• Drive the transformation of end-user experience by implementing modern workplace technologies and digital solutions.
• Oversee the full lifecycle management of end-user devices (laptops, mobile phones, peripherals, telephony) ensuring efficiency and standardization.
• Lead identity and access management services, ensuring secure and seamless integration with HR and IT systems.
• Enhance user satisfaction through remote support, self-service portals, automation, and close collaboration with Information Security on secure OS deployment, patching, software distribution, and endpoint protection.
• Manage vendor relationships and cross-functional delivery, monitor service performance, and provide executive-level reporting on strategic workplace initiatives with global business impact.

Your background:

• More than 10 years of leadership experience in workplace technology and endpoint management.
• Deep expertise in Microsoft Power Platform, Intune, SCCM, Autopilot, and M365.
• Strong understanding of identity and access management principles and system integration.
• Proven ability to lead cross-functional teams and drive strategic initiatives.
• Excellent communication skills across technical and non-technical audiences.