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We are IntouchCX, where innovation meets industry, where dreamers meet doers, and where scale meets soul. We are revolutionizing the global customer experience across all industries, delivering value-driven CX management, digital engagement, and AI and automation solutions to the world’s best-known brands. We are partners in long-term growth, helping to scale and optimize our partners’ CX through our data-driven and brand-specific approach. We immerse ourselves in their worlds with curiosity, creativity, and innovation to deliver exceptional results. By providing actionable insights, we drive team performance and ROI alignment to meet our partners’ strategic goals. We tailor our programs to ensure end-to-end consistency, team well-being, and cultural alignment with their organizations. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
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1. Are weekends off?
A. Yes, typically a 5-day work week.
2. Do they conduct yearly appraisals?
A. Yes, based on performance and contribution.
3. Do they offer WFH permanently?
A. Some roles do, especially post-COVID policies.
4. Do they work with international clients?
A. Yes, clients span across the US, Europe, and Asia.
5. How is the team environment?
A. Friendly, collaborative, and mentorship-driven.
6. Is on-site opportunity available?
A. Yes, long-term and short-term onsite opportunities exist.
7. Is there work pressure?
A. Depends on the project, but generally manageable.
8. What are the perks and benefits?
A. Health insurance, paid leaves, and learning budgets.
9. What is the dress code?
A. Smart casuals, formal wear is needed for client meetings.
10. What tools do they use?
A. Jira, Confluence, Git, Jenkins, and others depending on project.
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