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IntouchCX
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International Voice Process Executive ( senior Customer support )

International Voice Process Executive ( senior Customer support )

IntouchCX

1 - 6 years

3 - 4 Lacs

bengaluru

Posted:20 hours ago| Platform:

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Skills Required

voice process bpo international call center solving queries inbound calls verbal communication voice support customer support cse bpo voice telecalling customer care international voice customer handling international voice process international bpo

Work Mode

Work from Office

Job Type

Full Time

Job Description

Greetings from IntouchCX!

We are currently hiring for International Voice Process (Customer Support Executive).

Contact Details:

HR:

Interview Details:

Days:

Venue:

Landmark:

Interview Mode:

HR Prabhavathi

Role Overview:

This role involves handling inbound and outbound calls for international customers, assisting them with their queries, issues, and requests in a professional and courteous manner.

Responsibilities:

Engage with international customers via voice calls to resolve queries and provide support.
Deliver exceptional customer service and ensure customer satisfaction through effective communication.
Accurately diagnose issues and provide appropriate solutions.
Build rapport and maintain a positive relationship with customers.
Adhere to process guidelines and achieve assigned targets.
Maintain professionalism and empathy in all interactions.

Critical Skills:

Excellent verbal communication skills with clear pronunciation and good grammar.
Ability to listen actively and respond effectively to customer needs.
Strong interpersonal and problem-solving skills.
Willingness to work in rotational shifts, including evenings, weekends, and holidays.
Comfortable working in a fast-paced, international environment.

Educational & Experience Requirements:

Minimum qualification: Plus 2 (12th pass); Graduation is an added advantage.
Minimum 6 months of customer service experience preferred (Voice process experience is a plus).
Must successfully pass a background check.
Experience in BPO industry will be an advantage.

Perks & Benefits:

2-way cab facility and meals provided.
Attractive incentives and attendance bonuses.
Opportunity to work in a dynamic and growing organization.

How to Apply:

HR Prabhavathi at 7483273683

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