International Voice Process Executive

1 - 3 years

3 - 4 Lacs

Posted:23 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Role & responsibilities

  • Handle inbound customer queries via phone regarding products and services

  • Deliver prompt, accurate, and courteous responses to customer inquiries

  • Identify and escalate issues where necessary to the appropriate team

  • Capture and document all interactions accurately in the system

  • Provide feedback and suggestions for process improvements

  • Meet performance metrics including customer satisfaction, resolution time, and quality standards

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