International Voice Process Executive

0 - 4 years

2 - 4 Lacs

Posted:3 hours ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for enthusiastic and customer-focused individuals to join our international voice support team. The role involves handling inbound and outbound calls to assist international customers, resolve their queries, and provide exceptional service. Candidates should have excellent communication skills, a positive attitude, and the willingness to work during night and graveyard shifts.

Key Responsibilities:

  • Handle inbound and outbound customer calls for international clients.
  • Provide accurate information and resolve customer issues in a timely manner.
  • Maintain professional communication and adhere to process guidelines.
  • Document customer interactions and update CRM systems as required.
  • Meet daily, weekly, and monthly performance targets (quality, productivity, and customer satisfaction).
  • Collaborate with team members and supervisors to improve call quality and customer experience.

Required Skills:

  • Excellent verbal and written communication skills in English.
  • Active listening and problem-solving abilities.
  • Strong interpersonal and customer service skills.
  • Ability to handle pressure and maintain professionalism during challenging calls.
  • Basic computer literacy and familiarity with CRM tools.

Eligibility Criteria:

  • Education:

    Any Graduate / Undergraduate (with excellent communication skills).
  • Experience:

    Freshers and experienced candidates are welcome.
  • Shift Flexibility:

    Must be willing to work in

    night shifts

    and

    rotational schedules

    .
  • Location:

    Raheja Mindspace, Hi-tech City, Hyderabad

Perks & Benefits:

  • Attractive salary with performance incentives.
  • Transport facility (pickup and drop).
  • Health insurance and other employee benefits.
  • Career growth opportunities and professional training.

  • Interested and want to be a part of our team? Apply now by sharing your resume to swathi.mohanty@intouchcx.com OR (+91) 7075147044

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