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IntouchCX
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International Voice Process Executive- Experienced

International Voice Process Executive- Experienced

IntouchCX

1 - 4 years

2 - 4 Lacs

Hyderabad

Posted:5 days ago| Platform:

Apply

Skills Required

International Voice Process US Process International Call Center International Voice Voice Support International BPO International Calling

Work Mode

Work from Office

Job Type

Full Time

Job Description

International Voice Process

Key Responsibilities:

Handle inbound and outbound customer calls for international clients.
Resolve queries related to products, services, billing, and technical support.
Maintain high levels of customer satisfaction.
Record call details accurately in the CRM system.
Follow communication procedures, guidelines, and policies.
Meet performance targets in terms of call quality, productivity, and customer satisfaction.

Required Skills:

Excellent spoken English communication skills.
Strong listening and problem-solving abilities.
Ability to work in night shifts or rotational shifts.
Basic computer knowledge and typing speed.
Positive attitude and customer-centric approach.

Eligibility Criteria:

Educational Qualification: HSC / Graduate / Undergraduate
06 Months- 4 years of Experience
Must be willing to work in night shifts.

Perks and Benefits:

Attractive salary with performance incentives.
Cab facility (pick-up and drop).
On-the-job training provided.
Opportunity to work with global clients and develop an international career path.

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