Job Description

Role and Responsibilities: • Handle inbound and outbound customer queries in a professional manner. • Provide high-quality service while maintaining a positive experience for customers. • Effectively communicate and resolve customer issues while maintaining company standards. • Ensure customer satisfaction by addressing concerns and offering solutions. • Work on continuous process with strong adherence to timelines and targets. Required Skills: • Strong verbal communication skills in English. • Good listening skills and ability to understand customer concerns. • Ability to work in a fast-paced environment with multiple tasks. • Previous experience in an international voice process is a must. Additional Benefits : • Competitive salary based on experience. • Opportunities for growth and career advancement in a reputed company like Tech Mahindra. • Two way cab facility • PF, ESI and other benefits included.