International Voice Process

Role: Customer Relationship Executive

Experience Required: 3+ Years

Location: Madurai

Employment Type: Full-Time

Industry: Information Technology / IT Services

Job Summary:

We are looking for a proactive and customer-focused Customer Relationship Executive with 3+ years of experience in the IT industry. The ideal candidate will handle customer queries, provide technical/non-technical support, and ensure excellent service delivery to maintain high customer satisfaction.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.

• Troubleshoot and resolve basic IT-related issues or escalate them to the technical team when necessary.

• Provide accurate information about products, services, and software applications.

• Maintain detailed logs of customer interactions in CRM tools.

• Work closely with cross-functional teams to ensure seamless support and issue resolution.

• Follow up with customers to ensure their issues are resolved and they're satisfied with the service.

• Identify common issues and suggest process or product improvements.

• Meet daily/weekly/monthly performance metrics and service quality standards.

Required Skills & Qualifications:

• Bachelor’s degree in IT, Computer Science, or related field (preferred).

• 3+ years of experience in customer support, preferably in an IT or SaaS environment.

• Excellent communication and interpersonal skills.

• Strong problem-solving and analytical thinking abilities.

• Proficient in using CRM tools, ticketing systems, and Microsoft Office Suite.

• Ability to handle pressure and multitask in a fast-paced environment.

• Willingness to work in rotational shifts if required.

About EIBS (Elysium Intelligence & Business Solutions): EIBS delivers comprehensive IT solutions that drive business efficiency and innovation. We specialize in software development, digital transformation, and data analytics, helping businesses stay ahead of the competition through advanced technology and strategic insights. EIBS focuses on scalable, secure, and sustainable solutions to improve decision-making and productivity. With expert consultants, we ensure seamless integration of systems and processes.

Why Join Us?

• Work with a team of talented and passionate professionals in a collaborative environment.

• Exposure to cutting-edge technologies and industry best practices.

• Career growth opportunities and continuous learning programs.

• A culture that values innovation, creativity, and employee well-being.

Competitive compensation and benefits package.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person