International Email Support - Non Voice (Night Shift)

Job Summary -

• Respond to customer queries and service requests via email and chats. 

• Understand, diagnose, and resolve customer issues accurately.

• Maintain a high level of professionalism and empathy in every interaction.

• Log all customer interactions and resolutions in the CRM system.

• Follow internal guidelines, processes, and compliance policies.

• Coordinate with internal teams when needed to resolve escalated or complex issues.

• Maintain daily productivity and quality targets.

• Ensure customer satisfaction by providing clear, concise, and timely responses.

Required Skills -

• Excellent written English communication skills.

• Good comprehension and problem-solving abilities.

• Basic computer knowledge (MS Office, typing 30+ WPM preferred).

• Ability to multitask and manage time efficiently.

• Strong attention to detail and accuracy.

• Willingness to work in international shifts (US/Night).

Eligibility Criteria -

• Education: 12th Pass and above. 

• Experience:

  • Fresher or 02 years

  • Experience in BPO/International processes is a plus.

• Must be open to shift timings and rotational week-offs.

Night Shift - 9:00 PM - 6:00 AM or 7:00 PM - 4:00 AM