International BPO

Job Description

Handle customer inquiries and provide support via phone, email, or chat. Resolve customer issues and complaints in a timely and professional manner. Maintain accurate records of customer interactions and transactions. Collaborate with team members to improve processes and enhance customer satisfaction. Achieve individual and team performance targets. Participate in training sessions to improve skills and knowledge. Skills and Qualifications Excellent verbal and written communication skills in English. Strong problem-solving abilities and customer service orientation. Proficiency in using computer systems and software applications. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Familiarity with BPO processes and customer relationship management tools is a plus. Flexibility to work in different shifts, including nights and weekends.