International BPO Executive

Job Description

Responsibilities: Contacting Debtors: Reach out to debtors via phone, email or mail to discuss overdue payments and negotiate repayment plans. Negotiation: Utilize negotiation skills to agree on suitable payment arrangements and deadlines, while considering the debtor's financial situation and the organization's policies. Maintaining Records: Maintain accurate records of all communications, payment commitments, and any changes made to payment plans. Compliance: Ensure all debt collection activities comply with relevant regulations and company policies. This includes understanding and following fair debt collection practices. Research and Investigation: Conduct research and investigations to locate debtors who have become unresponsive or are difficult to reach. Communication: Collaborate with other departments within the organization, such as legal or finance departments, to escalate complex cases or seek guidance on legal matters. Reporting: Generate reports on debt recovery activities, providing updates on progress, challenges, and successes to the management team.