Intern - Customer Success

Job Description

As a Customer Success Intern , you will be responsible for assisting the team in onboarding, engaging, and retaining our customers while ensuring they have a seamless experience with our AI-powered platform. This role provides hands-on experience in customer relationship management, onboarding, and project execution in a dynamic, fast-paced SaaS environment. This is a 5-day work-from-office role in the US shift (06 PM - 03 AM). Key Responsibilities Customer Onboarding & Engagement: Assist in guiding new customers through the onboarding process, ensuring a smooth setup and adoption of our AI-powered tools. Customer Relationship Management: Act as the first point of contact for customer queries, troubleshooting issues, and escalating when necessary. Data-Driven Insights: Analyze customer feedback and usage trends to suggest improvements for enhanced customer experience. Process Improvement: Support the Customer Success team in streamlining workflows and improving client communications. Renewals & Upsells: Identify customer needs and share insights with the sales team for upsell opportunities. Cross-Functional Collaboration: Work closely with the Product, Sales, and Marketing teams to align customer success strategies. What We re Looking For Pursuing or recently completed a Bachelors or Master s degree in Business, Marketing, Communications, Technology or a related field. Strong communication skills (verbal & written) with the ability to engage and support US-based customers. Passion for customer success and relationship management in a SaaS-based B2B environment. Basic understanding of CRM tools (Salesforce, HubSpot) and customer success platforms (Gainsight, Rocketlane) is a plus. Strong problem-solving skills and ability to handle multiple projects in a fast-paced environment. Willingness to work in a US shift (06 PM - 03 AM) from our Gurgaon office. Why join Spyne? We are a buzzing start-up trusted by the world s leading investors Highly meritocratic culture with a lot of autonomy and accountability Best-in-class employee benefits, we provide the machine of your choice, and tools of your choice so that you can do your best work We are obsessed with delivering the best experience to our customers and also obsess about delivering the best experience to all Spynians!