Intern

AND Academy is seeking dynamic and motivated individuals for the position of Intern : Tele Counselor within our Admissions Team.

About AND Academy

AND Academy, an initiative by IIAD in collaboration with Kingston School of Art, London, delivers industry-relevant design education through a contemporary and interactive learning model. Our programmes are designed to equip learners with practical, future-ready skills that align with global design standards.

Key Responsibilities

• To evaluate the lead in advance to ensure it meets the counsellors’ criteria.
• Calling target minimum 100-150 calls in a day and follow up on calls.
• Update CRM records with complete and accurate information after every call.
• Submit daily and weekly call reports within stipulated timelines.
• Deliver clear, courteous, and accurate communication during every interaction.
• Resolve basic queries independently and escalate complex concerns appropriately.
• Achieve the daily and weekly targets for outbound and inbound calls.
• Ensure timely follow-ups with all assigned leads.

What We’re Looking For

• Excellent Communication (English and Hindi, written and spoken)
• Interpersonal skills
• Prior experience in telecalling or customer service is advantageous but not essential.
• Ability to work in a structured environment and meet daily call targets.
• Basic computer proficiency and familiarity with CRM systems (preferred).

Work Schedule: Work from Office (WFO)

• Monday to Friday: 9:00 am – 6:00 pm
• Saturday: 10:00 am – 5:00 pm

Location

B-26, Okhla Phase I, New Delhi – 110020

Perks:

• Internship completion certificate
• Stipend : Rs.10,000/month

Apply and share your updated resumes at shreya.trikala@andacademy.com