Job Location: Varanasi, Uttar Pradesh
About the role:
Sun King is looking for an Installer and Service Technician who will be managing installation requests of grid-tied solar inverters, performing maintenance, resolving technical issues, and upholding the highest standards of quality and customer service. They will maintain electrical and mechanical services through planned preventive maintenance. This role will be a key point of contact for the Sales team, cross-functional departments, and customers for after-sales and service queries.
1. Installation & Service:
- Attend installation and service requests, identify faults, and resolve issues with minimal downtime.
- Develop and execute planned maintenance schedules for inverters and associated accessories.
2. Quality Assurance:
- Diagnose faults, perform repairs, and carry out maintenance of all technical issues safely and efficiently.
- Ensure all work meets high-quality standards and complies with established quality and safety regulations.
3. Training:
- Conduct training sessions for partners and customers on product troubleshooting, repairs, installation, and replacement processes.
- Develop in-depth knowledge of Sun King products and services to deliver effective technical guidance.
4. Customer Service:
- Provide comprehensive service to customers, ensuring timely resolution of product replacements and warranty claims.
- Work with relevant teams to address specific customer inquiries when required.
5. Dispute Management:
- Handle customer calls and emails while maintaining accurate records of interactions and actions taken.
- Report outcomes, highlight key issues, and work promptly on resolving customer disputes.
6. Operational Efficiency:
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Ensure service-level timelines and customer satisfaction (NPS) scores are met.
7. Documentation & Reporting:
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Prepare and update on periodic reports on after-sales and service activities with management.
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An ITI diploma in electrical or other relevant disciplines, an advanced degree is preferred but not required.
- 5+ years of experience in after-sales services in solar inverter systems or electronic consumer goods.
- Possess humility and passionate about customer service and resolving issues.
- Preferences for speaking any local language and knowledge of local geography.
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Professional growth in a dynamic, rapidly expanding, high-social-impact industry
- An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
- A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
- Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun King Center for Leadership.
Sun King is the world’s leading off-grid solar energy company, combining cutting-edge product design, fintech, and field operations to deliver energy access for the 1.8 billion people who live without an affordable and reliable electric-grid connection. Sun King has connected more than 20 million homes to solar power across Africa and Asia, adding over 200,000 homes each month.
Sun King makes solar products affordable to low-income households and businesses via ‘pay-as-you-go’ purchase financing. Sun King installs solar after customers pay a small deposit. Customers then make small, manageable payments of as little as US $0.11 a day via mobile money or cash.
Instead of paying for expensive, polluting, and health-damaging kerosene for lighting or diesel for power, customers unlock savings through accessing solar power and after one to two years of payments, customers own their solar equipment outright. To date, our Sun King solar products have saved customers more than $4 billion cumulatively.
Sun King collects payments digitally through mobile money systems and its 28,000 field agents — over 650,000 payments each day. Embedded electronics inside each Sun King device regulate usage based on payments, similar to the operation of a pre-paid mobile or electricity meter.
From cost-effective solar systems that provide home lighting and phone charging to robust solar inverters that can power high-energy appliances such as laptops, computers, refrigerators, and more, effectively acting as a full stand-in for grid power, Sun King’s products cater to a wide range of income segments and energy needs. Leveraging its proven distribution network and brand, Sun King is expanding its range of products and services to encompass clean cooking, electric mobility, entertainment, and more, aiming to address the needs of our underserved customers.
Sun King employs 2,800 full-time staff in 12 countries, with specialties spanning product design, data science, logistics, customer service, sales, software, operations, and more — all with a passion to serve off-grid families.
Sun King is committed to gender diversity in the workplace. Women represent 44% of Sun King’s workforce.
