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Insights and Performance Manager

Insights and Performance Manager

0 years

0 Lacs

pune maharashtra india

Posted:4 days ago| Platform:

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Skills Required

development drive efficiency procurement data management strategy analysis analyze strategies marketing reports leadership support enablement governance analytics compliance statistics salesforce sap collaborator engagement power excel sql visualization communication agile service diversity

Work Mode

On-site

Job Type

Full Time

Job Description

As an Insight & Performance Manager within bp’s FBT Customer team, you will own the development and delivery of actionable insights that drive strategic decisions, operational efficiency, and customer-centric innovation.You will collaborate across functions—Customer Excellence, Customer Operations, Talent Acquisition, Procurement, and more—to ensure data-driven performance management and continuous improvement.

Key Responsibilities

Data Strategy & Analysis. Build and implement frameworks to analyze customer, operational, and market data.
Translate insights into actionable strategies for marketing, product development, and operations.
Develop dashboards and reports that advise leadership decisions and performance reviews.
Customer Engagement
Partner with cross-functional teams to translate insights into business actions.
Present findings to senior collaborators and support planning.
Team Enablement. Mentor technical product owners and data leads
Compose job descriptions and role profiles to align with evolving business needs.
Governance & Transformation
Support FBT wide initiatives by demonstrating analytics and feedback loops.
Contribute to post-go-live governance and continuous improvement efforts.
Setting up data governance and business control strategy
Ensure compliance with data protection regulations.

Skills & Qualifications

Bachelor’s or Master’s degree or equivalent experience in Business, Statistics, Economics, or related field.
10+ yrs of proven track record in data analytics, performance management, or customer insights.
Functional experience with Salesforce and SAP platform data
Experience in project management, collaborator engagement, and cross-functional teamwork.
Proficiency in Power BI, Excel, SQL, and visualization tools.
Strong communication and collaborator leadership skills.
Experience with agile teams and digital transformation is a plus.
Growth & Impact. Influence bp’s customer strategy through data.
Drive measurable improvements in service delivery and operational performance
Be a catalyst to bp’s transformation into a more agile, tech-enabled organization.

We are an equal opportunity employer and value diversity at our company! We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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Insights and Performance Manager