Inside Sales Specialist

Job Description

Responsibilities: Drive monthly/quarterly sales and margin targets Build excellent customer relationships through proactive engagement and demonstrable specialist product knowledge Develop relationships with key internal and external contacts Develop and execute account plans to maintain and grow customer base, in conjunction with a Field Sales Executive or Business Development Manager Plan outbound calls to customers to generate new business opportunities Perform active inbound selling Build accurate and timely quotations to customers Generate and own a pipeline of deals Manage backorder expectations and reporting for customers Maintain and provide accurate information to Customer Relationship Management (CRM) system Provide, sell and negotiate product information, pricing, special offers and promotions Ensure Service Level Agreement (SLAs) with customers are satisfactory Attain Key Performance Indicators (KPIs) such as daily talk time, outbound calls, renewal rates and switch rates Knowledge, Skills and Experience: Minimum 1 to 3 years of relevant experience in IT systems for quotation, order entry, customer relationship management Knowledge of relevant products would be desirable but not essential IT industry knowledge would be desirable but not essential Working knowledge of Microsoft Word, Excel, Outlook Good understanding of sales processes Ability to plan and prioritize Results-oriented Strong oral and written communication skills Demonstrated ability to build relationship Comfortable with numbers Candidate must know Spanish