Inside Sales Executive

Job Description

Company- Plyneer Industries Private Limited Location- Richmond Road , Bangalore. Working Days- Monday to Saturday Timings- 8:30 AM to 5 :30 PM Languages- English, Hindi & Kannada Job Title: Inside Sales Executive Industry: Plyboard / Building Materials Location: Richmond Road Department: Sales & Customer Support Reporting To: Sales Manager / MD Job Objective: To convert leads into sales, manage order and dispatch processes, and ensure customer satisfaction by addressing queries and escalations efficiently.** Key Responsibilities: Lead Conversion & Sales Support Handle incoming sales inquiries via calls, WhatsApp, email, and CRM. Follow up with potential clients to convert leads into orders. Share product details, pricing, and promotions to close deals. Generate quotations, proforma invoices, and confirm orders. Order & Dispatch Coordination Coordinate with the dispatch/logistics team to ensure timely deliveries. Share dispatch details with customers including vehicle and driver info. Follow up on material in transit and provide regular updates to clients. Maintain order tracking sheets and records. Customer Communication & Escalation Handling Serve as the first point of contact for all customer concerns post-sale. Resolve issues related to delayed dispatches, shortages, damage, etc. Communicate professionally and calmly with dissatisfied or escalated customers. Escalate critical issues internally and ensure closure within defined timelines. Documentation & CRM Updates Record customer interactions, feedback, and complaints in CRM/system. Maintain logs of orders, follow-ups, and daily sales performance. Assist in maintaining customer master data and order histories. Reporting & Coordination Prepare daily, weekly, and monthly sales and dispatch reports. Coordinate with the accounts team for payment follow-up when needed. Support field sales executives by passing hot leads and follow-up details. Required Skills & Qualifications: Graduate in any stream (preferably in Marketing/Business) 1–3 years experience in Inside Sales, Customer Support, or Dispatch Coordination Strong verbal and written communication (Hindi, English, and kannada) Proficient in MS Excel, Email, WhatsApp Business, and CRM software Strong multitasking, follow-up, and problem-solving skills @Interested Candidates Contact Directly- Sharmistha MukherjeeSenior Recruiter Plyneer Industries Pvt Ltd Phone: 9901831729 Email: [email protected] Job Type: Full-time Pay: ₹13,000.00 - ₹22,000.00 per month Benefits: Cell phone reimbursement Schedule: Day shift Fixed shift Work Location: In person Speak with the employer +91 9901831729