Inside Sales Executive

Job Description

Role & responsibilities • Respond to inbound and outbound calls. Provide product information to client and identify whether a potential client. • Managing the database and updating it on a daily basis. • Respond to general inquiries regarding products, and services via telephone or email. • Performs data entry for purposes such as order processing, accessing previous and special orders. • Research and resolve any other product inquiries as requested. • Refer calls for specific information to the appropriate staff members or departments. • Engage with members via call and email • Makes suggestions and recommendations to Supervisor/Manager in an effort to continually improve member service operations. • Provide tier I technical support regarding login access, website and webcast issues..