Inside Sales Coordinator

Job Description: Inside Sales Coordinator

Experience Required: 2–3 Years
Industry: Manufacturing / Heavy Machinery / Product-Based
Location: Hubsiguda, Hyderabad
Employment Type: Full-time

About the Role

We are seeking a proactive and detail-oriented Inside Sales Coordinator with strong sales coordination skills and hands-on experience in Zoho CRM. The ideal candidate should come from a manufacturing, industrial, machinery, or any product-based industry background and be comfortable handling customer communication across multiple languages.

Key Responsibilities

Sales Coordination & Support

• Handle inbound inquiries and provide product information, pricing, quotations, and proposals.
• Prepare and issue sales quotations, proforma invoices, and follow-up communications.
• Track sales orders from initiation until dispatch with accuracy and timeliness.
• Assist the sales team in coordinating customer requirements and follow-ups.

CRM & Reporting

• Maintain and update Zoho CRM for leads, opportunities, accounts, and customer interactions.
• Generate and share CRM-based reports and dashboards for management review.
• Maintain documentation such as customer databases, sales records, and product catalogs.

Customer Communication

• Handle customer calls, emails, and RFQs professionally.
• Coordinate delivery timelines, payments, and customer service requirements.
• Provide after-sales coordination and ensure customer satisfaction.

Internal Coordination

• Liaise with production, logistics, and accounts teams for order fulfillment.
• Check stock availability and update customers accordingly.
• Resolve customer issues by coordinating with relevant departments.

Required Skills & Qualifications

• 2–3 years of experience in Inside Sales / Sales Coordination in manufacturing, heavy machinery, or product-based industries.
• Proficiency in Zoho CRM (mandatory).
• Strong understanding of quotations, sales documentation, and order processing.
• Excellent communication and follow-up skills.
• Strong MS Excel knowledge (Pivot, VLOOKUP, reporting).
• Detail-oriented with good organizational and coordination abilities.

Preferred Languages

• Hindi
• English
• Kannada
• Tamil

(Ability to speak multiple South Indian languages will be a strong advantage.)

Key Competencies

• Customer Relationship Management
• Sales Documentation
• Zoho CRM Expertise
• Order & Dispatch Coordination
• Time Management
• Multilingual Communication
• Team Collaboration

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Provident Fund

Work Location: In person