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Contact Center Manager dnata Travel Group

8.0 - 12.0 years

0 Lacs

karnataka

On-site

Role Overview: As a Contact Centre Manager at dnata, your main responsibility will be to develop and deliver the end-to-end contact centre strategy, development, and inspiration to ensure world-class operations in a resourceful manner. You will drive the achievement of both centre-wide and individual objectives, focusing on high performance, customer satisfaction, and operational excellence. Key Responsibilities: - Develop and deliver the contact centre strategy to achieve business, service, and revenue objectives. - Lead, motivate, and develop teams to drive high performance, engagement, and customer satisfaction. - Manage budgets effectively, ensuring financial discipline and alignment wit...

Posted 1 day ago

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