Infrastructure Technical Specialist

Job Description

Your Job The Network Operations Engineer (SME) will be responsible for the operation, maintenance, and troubleshooting of our network systems. The ideal candidate will have extensive experience with SDWAN, LAN, Alkira, and AWS technologies. This role demands a deep understanding of network operations, excellent problem-solving skills, and the ability to work collaboratively with cross-functional teams Our Team The KGS Infrastructure team delivers reliable, flexible, and secure connectivity solutions that drive business solutions and continuous transformation. We manage a broad range of network and network security infrastructure, including wide area networking (WAN), local area networking (LAN), wireless networks, firewalls, data center networking, load balancing, endpoint security, and proxies. We provide enterprise-wide infrastructure monitoring for IT components and are currently focused on transformation strategies such as talent development, proactive management, process optimization and automation, security by design, and adopting a product-focused organizational structure. What You Will Do Manage and optimize network performance, ensuring high availability and reliability. Configure, monitor, and troubleshoot SDWAN, LAN, AWS, Alkira, and related network devices. Implement and maintain network policies, procedures, and documentation. Monitor and manage the network infrastructure, ensuring SDWAN, LAN, AWS, Alkira systems are optimized and secure. Respond promptly to network incidents and collaborate with stakeholder teams to mitigate risks. Perform regular updates, patches, and upgrades to network systems to maintain optimal performance. Manage hardware and software lifecycles for network equipment. Provide expertise in handling network operational issues and ensuring continuous service availability. Assist in the development and execution of disaster recovery and business continuity plans. Stay updated with emerging technologies and industry trends to ensure the network stays at the forefront of innovation. Propose and implement improvements to enhance network operations and performance. Bring an automation and optimization mindset to work towards long-term solutions. Conduct root cause analysis to prevent recurrence of network incidents Who You Are (Basic Qualifications) Strong knowledge of Cisco SDWAN and Alkira technologies. Relevant experience in Cisco SDWAN, Alkira technology, or equivalent enterprise network management. Solid troubleshooting and analytical skills for complex network systems. Ability to work in an on-call rotation to support 24/7 network operations What Will Put You Ahead Industry certifications such as CCNA, CCNP, or other relevant credentials. Experience with LAN technologies, Meraki, legacy wireless systems, and Cisco ISE technologies. Understanding of ITIL processes, including documentation of network configurations, security protocols, and troubleshooting procedure. At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate’s knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy. Hiring Philosophy All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy Who We Are At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company. Our Benefits Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter. Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results. Equal Opportunities Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please visit the following website for additional information: http://www.kochcareers.com/doc/Everify.pdf “Koch is proud to be an equal opportunity workplace”. For onsite jobs Show more Show less