Job Description

Conducts root cause analysis and resolution of problems Participates in the development and deployment of preventative maintenance procedures Adds value to Disaster Recovery Testing Meets the agreed quality standards of documentation and reporting adhering to Service Delivery requirements Works in liaison with the product engineering and delivery & integration teams via Retrospectives/Post implementation Reviews to ensure quality standards are adhered to during development and implementation Work with the team in achieving continuous service improvement by maintaining Industry standards and knowledge repositories Takes part in incident management, preventive solutions and resolutions to the Service Delivery Manager/Director Play a part in discussions between the Business Unit CIO and infrastructure teams Take part in culture of innovation and experimentation, constantly purse and learn industry leading/innovative technologies and solutions, and always be ready to try new concepts without fear of failure Works with teams of larger scope to fine tune and configure systems for performance attainment Applicable experience in production/service delivery/ operations support environment. Good to have a security background with stress on authentication and cyber security Hands on in coding in JSON, Java, HTML5, JavaScript, Unix Shell Script. Good Exposure in any one is a plus. Hands on administrative experience with application servers and application performance monitoring tools (Eg. ELF, Dynatrace, Splunk, Prometheus, or other open source tools) Knowledge of ITIL Service Operations processes Clear understanding of one or more Cloud systems (AWS, Open Shift, Azure Cloud, Oracle cloud or others) Basic understanding of containerization, docker and Kubernetes Knowledge of distributed (multi-tiered) systems, algorithms and relational databases/no-SQL Databases bachelors Degree in computer science, computer engineering or related field or equivalent associate degree. Good communication and interpersonal expertise. Able to understand Agile practices