Infrastructure Automation Engineer - ServiceNow

Job Description

As part of a scaled Agile product delivery team, the Developer works closely with product feature owners, project partners, operational support teams, peer developers and testers to develop solutions to enhance self-service capabilities and solve business problems by identifying requirements, conducting feasibility analysis, proof of concepts and design sessions. The Developer serves as a subject matter expert on the design, integration and operability of solutions to support innovation initiatives with business partners and shared services technology teams. Please note, this is an onsite role based in Hyderabad. Automating repetitive IT tasks - Collaborate with cross-functional teams to gather requirements and build automation solutions for infrastructure provisioning, configuration management, and software deployment. Configuration Management - Design, implement, and maintain code including Ansible playbooks, roles, and inventories for automating system configurations and deployments and ensuring consistency Ensure the scalability, reliability, and security of automated solutions. Troubleshoot and resolve issues related to automation scripts, infrastructure, and deployments. Perform infrastructure automation assessments, implementations, providing solutions to increase efficiency, repeatability, and consistency. DevOps Facilite continuous integration and deployment (CI/CD) Orchestration Coordinating multiple automated tasks across systems Develop and maintain clear, reusable, and version-controlled playbooks and scripts. Manage and optimize cloud infrastructure using Ansible and terraform automation (AWS, Azure, GCP, etc.). Continuously improve automation workflows and practices to enhance speed, quality, and reliability. Ensure that infrastructure automation adheres to best practices, security standards, and regulatory requirements. Document and maintain processes, configurations, and changes in the automation infrastructure. Participate in design review, client requirements sessions and development teams to deliver features and capabilities supporting automation initiatives Collaborate with product owners, partners, testers and other developers to understand, estimate, prioritize and implement solutions Design, code, debug, document, deploy and maintain solutions in a highly efficient and effective manner Participate in problem analysis, code review, and system design Remain current on new technology and apply innovation to improve functionality Collaborate closely with partners and team members to configure, improve and maintain current applications Work directly with users to resolve support issues within product team responsibilities Monitor health, performance and usage of developed solutions Basic Qualifications: Bachelors degree and 0 to 3 years of computer science, IT, or related field experience OR Diploma and 4 to 7 years of computer science, IT, or related field experience Deep hands-on experience with Ansible including playbooks, roles, and modules Proven experience as an Ansible Engineer or in a similar automation role Scripting skills in Python, Bash, or other programming languages Proficiency expertise in Terraform & CloudFormation for AWS infrastructure automation Experience with other configuration management tools (e.g., Puppet, Chef). Experience with Linux administration, scripting (Python, Bash), and CI/CD tools (GitHub Actions, CodePipeline, etc.) Familiarity with monitoring tools (e.g., Dynatrace, Prometheus, Nagios) Working in an Agile (SAFe, Scrum, and Kanban) environment Preferred Qualifications: Experience with Kubernetes (EKS) and service mesh architectures. Knowledge of AWS Lambda and event-driven architectures. Familiarity with AWS CDK, Ansible, or Packer for cloud automation. Exposure to multi-cloud environments (Azure, GCP) Experience operating within a validated systems environment (FDA, European Agency for the Evaluation of Medicinal Products, Ministry of Health, etc.) Professional Certifications (preferred): Red Hat Certified Specialist in Developing with Ansible Automation Platform Red Hat Certified Specialist in Managing Automation with Ansible Automation Platform Red Hat Certified System Administrator AWS Certified Solutions Architect Associate or Professional AWS Certified DevOps Engineer Professional Terraform Associate Certification Soft Skills: Strong analytical and problem-solving skills. Effective communication and collaboration with cross-functional teams. Ability to work in a fast-paced, cloud-first environment.