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Infra Tech Support Practitioner

Infra Tech Support Practitioner

Accenture

3 - 8 years

1 - 5 Lacs

navi mumbai

Posted:1 day ago| Platform:

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Skills Required

architecture security operations diagnostics technical support operations network security firewall operating system operating systems troubleshooting maintenance network protocols

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Project Role :Infra Tech Support Practitioner

Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills :Firewall Architecture

Good to have skills :Network Security Operations
Minimum 3 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As an Infra Tech Support Practitioner, you will engage in a dynamic environment where you provide ongoing technical support and maintenance for both production and development systems. Your typical day involves addressing various technical issues, ensuring the smooth operation of software products, and delivering hardware and software support across multiple platforms. You will work closely with team members to troubleshoot and resolve issues, contributing to the overall efficiency of the systems in place. Your role is crucial in maintaining the integrity of services and ensuring that all operational processes are adhered to effectively.
Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work related problems.

Assist in the implementation of technology at the operating system level across all server and network areas.

Engage in basic and intermediate level troubleshooting to resolve technical issues efficiently.
Professional & Technical Skills:

Must To Have
Skills:

Proficiency in Firewall Architecture.

Good To Have
Skills:

Experience with Network Security Operations.

Strong understanding of network protocols and security measures.

Experience with various operating systems and their configurations.

Ability to perform system diagnostics and implement corrective actions.
Additional Information:

The candidate should have minimum 3 years of experience in Firewall Architecture.

This position is based at our Mumbai office.

A 15 years full time education is required.
Qualification 15 years full time education

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Infra Tech Support Practitioner