Information Technology Manager

Job Description

Responsibilities and job description 1. Workflow a. Responsible for ensuring smooth and seamless functioning of the end-to-end transcription workflow process. b. Troubleshooting and resolving issues related to the workflow. c. Liasson with customers and other stakeholders on workflow management d. Managing databases (MySQL and MSSQL), backup, restore replication and mirroring. e. Writing scripts on automating the tasks f. Monitoring and maintaining servers. 2. Firewall and Security compliance requirements a. Configuration and monitoring the firewall. b. Troubleshooting and resolving issues related to the firewall. c. Monitoring network security as per controls laid out. d. Conduct regular checks on data and network security. e. Implementing and strengthening information security controls. f. Continuous improvements on security controls g. Configuring and maintaining access control (eSSL) and CCTV devices. 3. Manage service desk a. Monitor and run an effective ticketing system to ensure all stakeholders needs are met with SLAs. b. Analyze and make improvements to eliminate repeat issues. 4. Team development a. Create and encourage an environment of learning and development of the team. 5. Documentation of processes and procedures a. Ensure appropriate documentation requirements are met for all security and compliance controls. b. Design and c. Create and update SOPs for all IT support and management processes. d. Audit and confirm adherence of laid down processes e. Develop and implement IT policy and best practice guides for the organization Skills 1. Programming knowledge of ASP .Net, C# / VB .net, Python, PHP 2. Docker 3. Networking and Firewalls (Fortigate OS) 4. Windows active directory 5. Linux 6. Microsoft Office 365 7. Knowledge of ISO 27001 and GDPR 8. People management Qualification and Requirements 1. Minimum 6 Years’ experience managing IT infrastructure. 2. Excellent problem-solving skills 3. Excellent communication skills 4. Strong critical thinking and decision-making skills 5. Position is in Bengaluru and operates from the office Certifications 1. ITIL 2. Graduate in Computer Science 3. Microsoft Office Specialist: Associate / Expert (Office 365) 4. Firewall and networking 5. MCSA / MSCE Show more Show less