Information Technology Desktop Support

0 years

0 Lacs

Posted:4 days ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Need candidates with 1 yr of exp in Desktop support in Gurugram Onsite .


Please see the job Description :

  • Handle basic troubleshooting for common and straightforward issues, such as password resets or account setup.
  • Provide support through phone, email, or chat.
  • Log and track issues in a ticketing system.
  • Follow predefined workflows and scripts to resolve issues.
  • Escalate more complex issues to L2 support when unable to resolve them.
  • Document issues and solutions.

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