Join Us in Transforming Lives:
2025 Ramon Magsaysay Award
Samagra Shiksha
with state governments and mobilises village communities to advance girls education in India's rural and
educationally underserved regions. Since 2007, the organization has supported the enrolment of over 20
30,000+ villages in Rajasthan, Madhya Pradesh, Uttar Pradesh, and Bihar.Over thenext 10 years, Educate Girls aims to impact 10 million learners by:? Continuing Vidya, our Back-to-School Program, which identifies out-of-school girls (ages 6-14),supports enrolment and retention in government schools and strengthens foundational learning and lifeskills.? Scaling up India's largest second-chance education initiative Pragati, targeting adolescent girls andyoung women (ages 1529) who drop out due to societal barriers & systemic gaps and are nowineligible for formal schooling. Pragati delivers village-based learning camps to build life skills, enhanceagency and enable learners to earn their Grade 10 certifications through State Open Schools.? Strengthening open schooling systems in 12 states through Technical Assistance Units (TAUs) inpartnership with the government. These units focus on improving access to and the quality of StateOpen Schools to support learners in the Pragati program.Together, these programs embody our mission to ensure that every girl is included, educated, andempowered - driving lasting transformation in education and gender equity across India.About the role:The IT Executive shall serve as the in-charge of IT operations for end users at the Head Office,overseeing all aspects of end-userrelated concerns and implementation.The incumbent will support IT procurement activities, manage the deployment and administration of ITassets, and address all end users-related matters at the Head Office. The role entails ensuring thesmooth functioning of IT operations, resolving technical issues promptly, and maintaining overall systemefficiency. The incumbent will be responsible for providing regular updates on daily activities throughanalytical reports, conducting end-user training on IT applications and asset uses, and coordinating withother departments to ensure seamless and effective IT operationsIn this role, you will be responsible for:? Provide L1/L2 technical support for desktops, laptops, printers, and peripherals at the head office andremote locations.Our Core Values: Integrity | Collaboration | Gender Equality | Empathy | Excellence? Install, configure, and troubleshoot Windows 10/11, mac OS, and Linux operating systems.? Diagnose and resolve hardware, software, OS, and network (LAN/Wi-Fi/VPN) issues efficiently.? Configure and maintain Outlook/O365/Google Workspace, network drives, and perform databackups/restores for users.? Support remote users and branch offices via VPN or remote tools (e.g., Any Desk, TeamViewer, RDP).? Collaborate with network, server, and security teams for escalations and system dependencies.? Manage IT setup and provide on-site technical support for conference rooms and office events duringmeetings, presentations, and client sessions.? Manage local user accounts, profiles, and access permissions in line with IT policies.? Perform Windows updates and Microsoft online patching to maintain system stability and security.? Enforce endpoint security policies (antivirus, password standards, and system lockout rules).? Support implementation of data backup, access control, and endpoint monitoring best practices.? Conduct daily monitoring of server room temperature and equipment LED status, and accuratelyrecord all observations in Excel-based monitoring sheets.? Maintain a comprehensive and up-to-date inventory of all IT assets, including desktops, laptops,peripherals, and accessories, using Excel and asset management tools.? Keep track of all IT assets when they are assigned, returned, or moved, and ensure every asset has thecorrect tag and is properly recorded in the inventory.? Conduct periodic preventive maintenance and physical verification of IT assets, ensuring all recordsare accurately updated and matched with the master inventory? Follow up with suppliers for IT consumables and spare parts to minimize downtime and ensuresmooth operations.? Assist in vendor performance evaluations by providing regular feedback on service quality, responsetime, and SLA adherence.? Coordinate with HR and IT teams to set up systems for new employees, ensure timely provisioning ofIT assets during on-boarding, and manage system return and data clean-up during off-boarding.? Record, track, and close daily incident tickets and service requests using Excel-based tracking sheets.? Install, update, and maintain business-critical applications, drivers, and licensed software.? Perform hardware diagnostics and component replacements, coordinating with vendors and OEMsfor timely repairs, replacements, and warranty claimsTechnical Skills:? Operating Systems: Windows 10/11, Mac OS, Linux (basic knowledge)? Networking: TCP/IP, DNS, DHCP, VPN configuration, network printer setup? Security: Antivirus, BitLocker, patch management, endpoint hardening? Scripting: PowerShell / Batch (basic automation)Education Background:Education -: Diploma / Graduate / B.E. / B. Tech / B.Sc. in IT, Computer Science, or related field.Fluent in Hindi and English.Attributes to be successful in this role at Educate GirlsPersonality: Self-driven, result-oriented with a positive outlook and a clear focus on high qualityoutput. Excellent conceptual and analytical skills.Demonstrable ability to think strategically, innovatively and practically to ensure achievement ofdesired change objectives.Proactive approach to problem-solving with strong decision-making capability.Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlesslywith excellent attention to detail.Very strong interpersonal skills and the ability to build relationships with multiple stakeholders.Empathic communicator, ability to see things from the other person's & point of view. Ability to getalong with variety of individuals and a team-player.Preferred Work Experience:? Minimum of 34 years of experience in IT hardware, software, and networking at (Level 1) and(Level 2) support. The candidate should possess hands-on experience in setting up LAN, WAN,troubleshooting of computers, accessories, and peripheral devices. Additionally, experience in vendormanagement, preparation of MIS reports, and overall reporting on IT services.? IT Certifications (Preferred)Apply Link - https://forms.gle/vXfefnP3KgqkmSKW6
