Inbound Sales Representative Associate-Voice

Role Overview: As an Inbound Sales Representative Associate at Accenture, you will be aligned with the Customer Support vertical to manage and resolve customer queries, handle escalations and complaints, and provide the best resolutions. Your role will involve closing faults and complaints within SLAs, contributing to the transformation of customer support into a value-generating service that serves as a strategic differentiator in the market. You will work with platform and software contact centers to enhance customer and agent experiences and improve contact center performance. Key Responsibilities: - Solve routine problems with the help of general guidelines and precedent, primarily interacting within your team and with your direct supervisor - Receive detailed to moderate instruction on daily tasks and new assignments - Make decisions that impact your own work, functioning as an individual contributor within a focused scope of work Qualifications Required: - Any Graduation - 1 to 3 years of experience - Collaboration and interpersonal skills - Ability to work well in a team - Strong written and verbal communication skills - Adaptability and flexibility - Ability to perform under pressure Please note that this role may require you to work in rotational shifts.,