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Inbound Sales Representative Associate- Messaging

Inbound Sales Representative Associate- Messaging

Accenture

1 - 3 years

1 - 5 Lacs

mumbai

Posted:1 day ago| Platform:

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Skills Required

sales representative chat process operations customer satisfaction service management customer service sla sales customer support

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role
Skill required: Next Generation Customer Operations - Service Desk Non-Voice Support
Designation: Inbound Sales Representative Associate- Messaging
Qualifications:Any Graduation
Years of Experience:1-3yrs
What would you do?
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Candidate who is good in email and chat process, who is good in typing is what is preferred here Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.
What are we looking for?

Customer Service Management

Adaptable and flexible

Agility for quick learning

Ability to perform under pressure

Commitment to quality

Written and verbal communication
Roles and Responsibilities:

In this role you are required to solve routine problems, largely through precedent and referral to general guidelines

Your expected interactions are within your own team and direct supervisor

You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments

The decisions that you make would impact your own work

You will be an individual contributor as a part of a team, with a predetermined, focused scope of work

Please note that this role may require you to work in rotational shifts
Qualification Any Graduation

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Inbound Sales Representative Associate- Messaging